Core Skills

Project Management and IT Strategy

• Collaborate with clients and teams to identify IT challenges and deliver tailored solutions.
• Plan and specify IT requirements and liaise with third-party vendors when needed.
• Project manage implementation of new systems and procedures.
• Oversee procurement of internet services, cloud-based hosting, and other tech solutions.
• Setup and management of Google Workspace and other collaboration tools.
• Develop and implement data backup and security protocols to protect key business data.
• Plan and execute system upgrades and hardware replacements whilst minimising downtime.
• Source and recommend hardware/software solutions that balance performance with budget requirements.
• Manage new site openings, from initial planning and service provider coordination to network installation and WiFi setup.

IT Infrastructure and Network Management

• Design, install, and manage LANs and cloud-based IT services to ensure robust, scalable infrastructure.
• Implement secure WiFi systems, including guest networks with VLANs and third-party captive portals.
• Configure and manage multi-WAN routers, LAN gateways, and network switches.
• Manage UniFi Network controllers and monitor network performance to troubleshoot issues.
• Oversee IP phone systems, specifying call flows, auto-attendants, and time-based routing.
• Configure and maintain EPOS and stock management systems.
• Terminate, test, label and document of Cat 5e and Cat6 Ethernet cabling systems.
• Maintain IT cabinets, ensuring efficient space and system organisation.
• Collaborate with external vendors, including CCTV and A/V engineers, to integrate systems seamlessly.
• Troubleshooting, research new tech solutions, and resolve issues promptly to maintain operational efficiency.

Software and Hardware Proficiency

• OSX
• Unifi Network Controllers.
• Omada Network Controllers.
• Adobe Acrobat, Adobe Illustrator ,Adobe inDesign, Adobe Photoshop.
• Microsoft Excel and VBA scripting.

Digital and Web Skills

• Code and customise websites using HTML, CSS, and PHP, with a focus on responsive, user-friendly designs.
• Maintain software version control with Git to track changes and ensure smooth development workflows.
• Manage dynamic CMS platforms (WordPress, MODX) and static websites with HTML/CSS.
• Optimise assets for fast-loading, high-performance websites.
• Familiar with web hosting technologies, including shared hosting, VPS, and domain management.

Design and Creative

• Create innovative design concepts for digital and print assets, including logos, posters, and web images.
• Design layouts and social media visuals that align with brand identity and engage target audiences.
• Plan, design, and develop small-scale websites that reflect brand goals and improve user experience.
• Assist clients with CMS management, offering support to maintain and update website content.
• Produce Design Style Guides to maintain brand consistency across digital and print materials.
• Prepare visual IT Network Diagrams.
• Prepare of Visual IT Documentation and run IT training sessions.