Core Skills

Project Management and IT Strategy

• Collaborate with clients and teams to identify IT challenges and deliver tailored solutions.
• Assist departmental teams to maximise the efficiency of operational, IT and digital workflows.
• Plan and specify IT requirements in mostly cloud-first environments.
• Project manage implementation of new systems and procedures and liaise with third-party SaaS vendors when needed.
• Oversee procurement of internet services and liaise with Internet Service Providers.
• Setup and management of Google Workspace and other collaboration tools.
• Write additional IT training documentation as and when required.
• Setup document management systems and digital work flows to maintain brand and business standards.
• Develop and implement data backup and security protocols to protect key business data.
• Train managers to follow good IT security practices and undertake simple out of hours system troubleshooting.
• Source and recommend hardware, software and cloud based solutions that balance performance with client budget requirements and their long-term business goals.
• Manage new site openings, from initial planning and service provider coordination to network installation and WiFi setup.

IT Infrastructure and Network Management

• Design, install and manage LAN’s and the cloud-based IT services stack to ensure robust, scalable infrastructure at all sites.
• Terminate, test, label and document of Cat 5e and Cat6 Ethernet cabling systems.
• Implement secure WiFi systems, including guest networks with VLANs and third-party captive portals.
• Configure and manage multi-WAN routers, LAN gateways, and network switches.
• Install ISP routers in racks and cabinets.
• Administer cloud-based UniFi Network controllers.
• Monitor network performance to proactively troubleshoot potential issues.
• Oversee setup and installations of cloud based IP phone systems, specifying call flows, auto-attendants, and time-based routing and liaising with Managed Service Providers.
• Configure and maintain EPOS and stock management systems.
• Install, test and troubleshoot desktop and WiFi devices.
• Maintain IT cabinets, ensuring efficient space and system organisation.
• Collaborate with external IT vendors and technicians, including CCTV and A/V engineers, to ensure seamless integration of all systems.
• Maintain and update IT configuration documentation and cabling topology diagrams.
• Troubleshoot, research and advise on new tech solutions or enhancements.
• Plan and execute system upgrades and hardware replacements, minimising downtime.
• Resolve staff issues promptly to maintain IT operational efficiency.

Software and Hardware Proficiency, Tools and Technologies

• Operating Systems:
  Mac OSX, iOS, Linux, Microsoft Windows.
• Networking:
  Unifi Network Controllers, Omada Network Controllers.
• Routers and Firewalls:
  Ubiquiti, EdgeRouter, DrayTek, TP-Link, MikroTik.
• Switches:
  Ubiquiti UniFi Switches, TP-Link, Netgear Managed Switches.
• Network Cabling:
  Cat 5e and Cat6 Ethernet cabling systems.
• WiFi Systems:
  Ubiquiti UniFi, TP-Link Omada.
• Protocols:
  DNS, DHCP, TCP/IP, SFTP, SSH.
• Internet Cicuits:
  Fibre Ethernet, FTTP Ethernet, SOGEA Ethernet, FTTP Fibre Ethernet, FTTP Fibre Broadband, SOGEA Fibre Broadband, Mobile Broadband.
• VoIP Telephony Systems:
  Spitfire's FireSwitch Hosted PBX.
• Cloud Services:
  Google Workspace, Microsoft 365, Dropbox, Adobe Creative Cloud.
• Content Management Systems (CMS):
  WordPress, MODX.
• Financial:
  Xero, Sage Line 50, Microsoft Excel and VBA scripting.
• Creative:
  Adobe Acrobat, Illustrator ,inDesign, Photoshop, Lightroom, Express, Figma.
• Programming:
  HTML, CSS, PHP, Git, GitHub, AppleScript.
• AI Tools:
  ChatGPT, Claude, Adobe AI Assistants, CoPilot for Visual Studio Code.

Digital and Web Skills

• Code and customise websites using HTML, CSS, and PHP, with a focus on responsive, user-friendly designs.
• Maintain software version control with Git to track changes and ensure smooth development workflows.
• Manage dynamic CMS platforms (WordPress, MODX) and static websites with HTML/CSS.
• Optimise assets for fast-loading, high-performance websites.
• Familiar with web hosting technologies, including shared hosting, VPS, and domain management.

Design and Creative

• Create innovative design concepts for digital and print assets, including logos, posters, and web images.
• Design layouts and social media visuals that align with brand identity and engage target audiences.
• Plan, design, and develop small-scale websites that reflect brand goals and improve user experience.
• Assist clients with CMS management, offering support to maintain and update website content.
• Produce Design Style Guides to maintain brand consistency across digital and print materials.
• Prepare visual IT Network Diagrams.
• Prepare of Visual IT Documentation and run IT training sessions.